Resources
Thought leadership, tips, and tricks for world-class customer engagement
Report
2024 Global Customer Engagement Review
Braze Blog
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Guide
The Braze WhatsApp Inspiration Guide
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Report
Building Long-Term Loyalty: A Research Report on What Consumers Want
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Guide
Braze Inspiration Guide
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Customer Engagement
Melting Points: Where Creativity Meets Technology
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Product Release
Work Smarter With Sage AI by Braze
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Guide
FAQs: Get Ready for Gmail and Yahoo’s 2024 Email Changes
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Feature Flags
Three Customer Engagement Use Cases to Get the Most Out of Feature Flags
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WhatsApp
How to Build a Highly-Engaged WhatsApp Subscriber Base
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AI and Machine Learning
Melting Points AI: New Flavors of Creativity
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On-Demand
5 Creative AI Use Cases for Customer Engagement
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Retention
Three Examples of How Brands Can Reduce Churn
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Customer Engagement
The State of Customer Engagement in EMEA in 2024
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SMS
A Complete Guide to Engaging Your High-Value Customers with SMS Marketing
Building Braze
Our Product, Design, and Engineering teams share how they built the Braze platform from the ground up.
Building Braze
Scaling Quality: How Braze Ensures True Personalization for Massive Volumes of Email—and Does It Fast
Mar 1, 2024
By Gurbir Sukhija
Building Braze
Unleashing Braze Instant Insights: Three Smart Ways to Uplevel Your Customer Engagement Platform
Feb 29, 2024
By Ajay Phatak
Senior Analytics Consultant, Braze
Building Braze
Ongoing Iteration: Exploring the Evolution of the Braze Drag-and-Drop In-App Message Editor
Feb 26, 2024
By Lizzy Kim
Senior Product Manager, Braze
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Personalization
Mix and Match: Supercharge Engagement, Monetization, and Retention with Cross-Channel Experiences
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Bonfire
April 2024 Bonfire Marketer of the Month: Nestlé Purina PetCare US’s Sarah Lands Ramrup
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Retention
Stop Churn Before It Happens: Embracing a Two-Pronged Approach to Boosting Retention
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Media & Entertainment
Bridging the Gap Between In-Game and Digital Engagement
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Report
The State of Customer Engagement in South Korea
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Retail & eCommerce
The State of Customer Engagement in Retail and eCommerce
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Retention
10 Customer Retention Campaigns That Drive Results